Legal notice

Information Required Under the Act on Specified Commercial Transactions

Seller

Middle Flat Lab Co., Ltd.

Representative and Operations Manager

Shin Nakahira

Address

19-10, 2-chome, Kitakasugaoka, Ibaraki, Osaka 567-0048, Japan

Telephone Number

070-1565-5851

For inquiries, please contact us by email or through our official LINE account whenever possible.

Email Address

middleflatlab@gmail.com

Official LINE Account

@wanamori

Selling Prices

The selling price of each product is the price displayed on the relevant product page.

Unless otherwise stated, all displayed prices include Japanese consumption tax.

Prices for products intended for businesses and organizations are displayed on the product page after login, or in an individual quotation or purchase order.

Fees Other Than the Product Price

The following fees may be required in addition to the product price:

  • Shipping charges

  • Bank transfer fees, if payment is made by bank transfer

  • Internet connection and communication charges

Shipping charges are displayed on the relevant product page, checkout page, quotation, or purchase order.

Payment Methods

  • Credit card

  • Bank transfer

  • Other methods displayed during checkout or in a quotation

Timing of Payment

For credit-card payments, payment is processed when the order is placed.

For bank transfers, please make payment by the due date stated on the invoice issued by us. Bank transfer fees are the customer’s responsibility.

Delivery Timing

In-stock products will generally be shipped within five business days after we confirm the order or payment.

For made-to-order products, pre-order products, large-volume orders, or products with custom specifications, delivery will follow the lead time stated on the product page, quotation, or purchase order.

Shipment or delivery may be delayed due to weather, traffic conditions, circumstances involving the carrier, manufacturing circumstances, or other unavoidable reasons.

Validity Period of an Order

For bank-transfer payments, we may cancel an order if payment is not confirmed by the due date stated on the invoice.

If we are unable to provide a product due to an out-of-stock condition or any other reason, we will contact you, cancel the order, and refund any payment already received.

Order Cancellations

We may accept cancellation requests only before the product has been shipped. If you wish to cancel an order, please contact us promptly by email or through our official LINE account.

Cancellations cannot be accepted after shipment. However, where different terms are stated on the product page, quotation, or purchase order, those terms will prevail.

For made-to-order products, personalized products, custom-specification products, or other products manufactured or procured at the customer’s request, cancellations may not be accepted after the order has been confirmed.

Returns and Exchanges

We generally do not accept returns or exchanges due to customer preference.

If a product has an initial defect, is damaged during delivery, was shipped incorrectly, or has any other issue attributable to us, please contact us by email or through our official LINE account within seven days after receiving the product. After confirming the circumstances, we will provide a replacement, repair, or refund, as appropriate. In such cases, we will bear the return shipping and reshipping costs.

We may not accept returns or exchanges for products returned without prior contact.

Returns and Exchanges of Prepaid SIM Cards

Returns or exchanges of prepaid SIM cards due to customer preference cannot be accepted after the package has been opened.

This does not apply where there has been an incorrect shipment, a physical initial defect, or another issue attributable to us.

Returns, exchanges, or refunds cannot be accepted in the following circumstances:

  • The SIM card was used with a device other than a compatible device.

  • The request is based on the service area, signal conditions, or installation environment.

  • The activation deadline has passed.

  • The SIM card was incorrectly configured, damaged, or lost by the customer.

  • The high-speed data allowance has been used up.

  • The service period has ended.

For the terms of use of prepaid SIM cards, please refer to the separately published Prepaid Data SIM Terms of Use.

Product Warranty

The warranty period and warranty coverage for each product are described on the relevant product page, in the product warranty policy, user manual, or warranty information included with the product.

The warranty may not apply if a malfunction or defect is caused by misuse, modification, dropping, water damage, natural disasters, use with incompatible power or communication environments, or any other circumstances not covered by the warranty.

Sales Quantities and Other Conditions

We may set minimum order quantities, maximum order quantities, eligible customers, transaction terms, or other conditions for individual products. These conditions will be displayed on the product page, quotation, or purchase order.

For products intended for businesses and organizations, confirmation and approval of a transaction application by us may be a condition of sale.

Cooling-Off Period for Mail-Order Sales

The statutory cooling-off system does not apply to mail-order sales. Returns and exchanges are subject to the conditions stated above.